Privacy

Cortex Reply respects your privacy and is committed to protecting it. The purpose of this website is to share knowledge. Each article is written based on knowledge and experience of our employees and promoted through LinkedIn. If you landed on this website, you might have read a snippet in your LinkedIn feed or found us through Google search.

Introduction

We (“we,” “us,” “our”) take the protection of our users’ (“user” or “you”) data on our website and/or mobile app (the “website” or the “mobile app”) very seriously and are committed to protecting the information users provide to us in connection with their use of our website and/or mobile app (together, the “digital assets”). Additionally, we are committed to protecting and using your data in compliance with applicable law.

This privacy policy explains our practices regarding the collection, use, and disclosure of your data when you access our digital assets (“services”) via your devices.

Please read this privacy policy carefully to ensure that you fully understand our practices regarding your data before using our services. If you have read, fully understood, and do not agree with this policy, you must cease use of our digital assets and services. By using our services, you acknowledge the terms of this privacy policy. Continued use of the services constitutes your acceptance of this privacy policy and any amendments to it.

This privacy policy explains:

How we collect data
What data we collect
Why we collect this data
To whom we disclose the data
Where the data is stored
How long the data is retained
How we protect the data
Updates or changes to the privacy policy

What Data Do We Collect?

Below is an overview of the data we may collect:

Non-identifiable and non-identifying information that you provide during the registration process or that is collected through your use of our services (“non-personal data”). Non-personal data cannot be used to identify the individual from whom it was collected. Non-personal data we collect primarily consists of technical and aggregated usage information.
Individually identifiable information, meaning any data that can identify you or could reasonably be used to identify you (“personal data”). Personal data collected through our services may include, but is not limited to, information such as names, email addresses, physical addresses, phone numbers, IP addresses, and other details as required. If we combine personal data with non-personal data, the combined data will be treated as personal data as long as it remains combined.

How Do We Collect Data?

We collect data using the following primary methods:

Data collected through your use of our services: When you visit our digital assets and use our services, we may collect, record, and store usage, session, and related data.
Data you voluntarily provide: For example, when you contact us directly via any communication channel (e.g., an email with comments or feedback).
Data collected from third-party sources as described below.
Data provided when signing in to our services via third parties, such as Facebook or Google.

Why Do We Collect This Data?

We process personal data under Article 6(1)(f) of the GDPR based on our legitimate interest in providing a secure, efficient, and user-friendly website. We may use your data for the following purposes:

To provide and operate our services.
To develop, customize, and improve our services.
To respond to your feedback, inquiries, and requests and offer assistance.
To analyze usage patterns and demands.
For other internal, statistical, and research purposes.
To improve our data security and fraud prevention capabilities.
To investigate and enforce violations of our policies and terms and comply with applicable laws, regulations, or governmental orders.

To send you updates, notices, promotional materials, and other information related to our services. For promotional emails, you can opt out by clicking the unsubscribe link included in such emails.

To Whom Do We Disclose This Data?

We may share your data with service providers to operate our services (e.g., hosting services, technical support, etc.).

We may also disclose your data under the following circumstances:

To investigate, detect, prevent, or act against illegal activities or other misconduct.
To establish or exercise our rights of defense.
To protect our rights, property, or personal safety and that of our users or the public.
In the event of a corporate transaction (e.g., a merger, acquisition, or asset sale).
To collect, retain, and/or manage your data via authorized third-party providers as needed for business purposes.
To collaborate with third-party providers to improve your user experience.

Hosting

We host the content of our website with the following provider: WIX

The provider is Wix.com Ltd., 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel (hereinafter referred to as “WIX”).

WIX is a tool for creating and hosting websites. When you visit our website, WIX analyzes user behavior, visitor sources, the region of website visitors, and visitor numbers. WIX stores cookies in your browser, which are necessary for the website’s display and security (essential cookies).

The data collected by WIX may be stored on various servers worldwide. WIX servers are located, among other places, in the USA.

For details, please refer to WIX's Privacy Policy: https://www.wix.com/about/privacy.

According to WIX, data transfers to the USA and other third countries are based on the EU Commission’s Standard Contractual Clauses or similar guarantees pursuant to Art. 46 GDPR. Details can be found here: https://www.wix.com/about/privacy-dpa-users.

The use of WIX is based on Art. 6(1)(f) GDPR. We have a legitimate interest in a reliable presentation of our website. Where consent has been requested, the processing is exclusively based on Art. 6(1)(a) GDPR and § 25(1) TTDPA, insofar as the consent includes the storage of cookies or access to information in the user's device (e.g., device fingerprinting) as defined by the TTDPA. Consent can be revoked at any time.

The company is certified under the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States aimed at ensuring compliance with European data protection standards when processing data in the USA. Every company certified under the DPF is obligated to adhere to these data protection standards. Further information can be obtained directly from the provider at the following link: https://www.dataprivacyframework.gov/participant/5626

Data Processing Agreement (DPA)

We have entered into a Data Processing Agreement (DPA) for the use of the above-mentioned service. This is a legally required contract ensuring that the provider processes the personal data of our website visitors exclusively according to our instructions and in compliance with the GDPR. For more information on the DPA, please see: https://www.wix.com/about/privacy-dpa-users

Use of LinkedIn Plugins

Our website uses plugins from the social network LinkedIn. The provider of this service is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. You can recognize the LinkedIn plugins by the LinkedIn logo.

When you visit our website, a direct connection is established between your browser and the LinkedIn servers via the plugin. LinkedIn is informed that you have visited our website with your IP address. If you click the LinkedIn button and are logged into your LinkedIn account, LinkedIn can associate your visit to our website with your user account. Please note that as the provider of this website, we have no knowledge of the content of the transmitted data or how it is used by LinkedIn.

Legal Basis for Processing

The use of LinkedIn plugins is based on Art. 6 (1) (f) GDPR. Our legitimate interest lies in optimizing and improving the visibility of our online offerings. If consent was requested (e.g., via a cookie banner), the processing is solely based on Art. 6 (1) (a) GDPR; consent can be revoked at any time.

Data Transfer to Third Countries

LinkedIn may transfer personal data to the USA or other third countries outside the European Economic Area (EEA). Please note that these countries do not provide a comparable level of data protection as in the EU. If LinkedIn transfers data to the USA, the data transfer is based on standard contractual clauses of the European Commission.

Further Information

For more details on the collection and use of your data by LinkedIn, as well as your rights and privacy settings, please refer to LinkedIn's privacy policy at: LinkedIn Privacy Policy.

Deactivation of LinkedIn Plugins

If you do not want LinkedIn to associate your visit to our website with your user account, please log out of your LinkedIn account before visiting our website. You can also completely prevent the loading of LinkedIn plugins by using corresponding add-ons for your browser (e.g., script blockers).

Cookies and Similar Technologies

Our websites use so-called "cookies." Cookies are small data packets and do not harm your device. They are either temporarily stored for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit. Persistent cookies remain on your device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may come from us (first-party cookies) or third parties (so-called third-party cookies). Third-party cookies enable the integration of certain third-party services within websites (e.g., cookies for processing payment services).

Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., shopping cart functionality or video display). Other cookies may be used for analyzing user behavior or for advertising purposes.

When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services ("tracking technologies"). These tracking technologies may allow third parties to automatically collect your data to improve the navigation experience on our digital assets, optimize their performance, and ensure a customized user experience, as well as for security and fraud prevention purposes.

To learn more about this, please read the Wix Cookie Policy: Wix Cookie Policy.

Without your consent, we will not disclose your email address or other personal data to advertising companies or advertising networks.

Where Do We Store the Data?

Non-Personal Data

Please note that our company, as well as our trusted partners and service providers, are based worldwide. For the purposes outlined in this Privacy Policy, we store and process all non-personal data we collect in various jurisdictions.

Personal Data

Personal data may be maintained, processed, and stored in the United States, Ireland, South Korea, Taiwan, Israel, and, to the extent necessary for the proper provision of our services and/or as required by law (as further explained below), in other jurisdictions.

How Long Will the Data Be Retained?

Please note that we will retain the collected data for as long as necessary to provide our services, comply with our legal and contractual obligations to you, resolve disputes, and enforce our agreements.

We may correct, supplement, or delete inaccurate or incomplete data at any time, at our discretion.

How Do We Protect Your Data?

The hosting service for our digital assets provides us with the online platform through which we offer our services to you. Your data may be stored through the data storage, databases, and general applications of our hosting provider. It stores your data on secure servers behind a firewall and provides secure HTTPS access to most areas of its services.

Despite the measures and efforts taken by us and our hosting provider, we cannot and do not guarantee absolute protection or security of the data you upload, publish, or otherwise share with us or others.

For this reason, we ask you to set secure passwords and avoid transmitting sensitive information to us or others, especially if you believe its disclosure could cause significant or lasting harm to you. Additionally, since email and instant messaging are not considered secure communication channels, we kindly ask you not to share sensitive information via these means.

We use your personal data only for the purposes outlined in the Privacy Policy and only when we are confident that:

The use of your personal data is necessary to fulfill or enter into a contract (e.g., to provide you with the services themselves or to offer customer support or technical assistance).
The use of your personal data is required to comply with applicable legal or regulatory obligations.
The use of your personal data is necessary to support our legitimate business interests (provided that this is always done in a manner that is proportionate and respects your privacy rights).

As an EU resident, you can:

Request confirmation as to whether personal data concerning you is being processed and access your stored personal data along with certain additional information.
Request to receive personal data you have provided to us in a structured, commonly used, and machine-readable format.
Request the rectification of your personal data stored with us.
Request the deletion of your personal data.
Object to the processing of your personal data by us.
Request the restriction of the processing of your personal data.
File a complaint with a supervisory authority.

Please note that these rights are not unlimited and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and how it is used, please contact us as indicated below.

In the course of providing the services, we may transfer data across borders to affiliated companies or other third parties and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the services, you consent to the transfer of your data outside the EEA.

If you are a resident of the EEA, your personal data will only be transferred to locations outside the EEA if we are confident that an adequate or comparable level of protection for personal data exists. We will take appropriate steps to ensure that we have suitable contractual agreements with our third parties to guarantee that appropriate safeguards are in place. This minimizes the risk of unlawful use, alteration, deletion, loss, or theft of your personal data and ensures that these third parties act in compliance with applicable laws at all times.

Rights Under the California Consumer Privacy Act

If you use the services as a California resident, you may be entitled under the California Consumer Privacy Act (CCPA) to request access to and deletion of your data.

To exercise your right to access or delete your data, please see below for how to contact us.
We do not sell users' personal data for the purposes and intents of the CCPA.

Updates or Changes to the Privacy Policy

We may revise this Privacy Policy at our discretion from time to time; the version published on the website is always the most current (see the "Last Updated" notice). We kindly ask you to regularly review this Privacy Policy for any changes. In the event of significant changes, we will post a notice on our website. If you continue to use the services after being notified of changes on our website, this will be considered your acknowledgment and acceptance of the changes to the Privacy Policy and your agreement to be bound by the terms of those changes.

Contact

If you have general questions about the services or the data we collect about you and its use, please contact us at:

Cortex Reply
a business division of Liquid Reply GmbH

Location: Bartholomäusweg 26 - 33334 Gütersloh - Germany
Phone: +49 5241 5009-0

Mail to: cortex@reply.de

Registered office of the company: Gütersloh